Privacy Policy

At Zilivo AI, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website.

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Information: Email address, name, and profile information when you register for an account.
• Authentication Data: Information required to authenticate your account when you log in, especially if using third-party authentication providers.
• Usage Data: Information about how you use our website, including your browsing actions, AI generations created, and user interactions.
• Uploaded Images and Content: Photos and images you upload for AI processing, along with any text prompts or descriptions you provide. These are essential for our AI image generation services.
• Generated Content: AI-generated images and related metadata created through our services.
• Cookies and Similar Technologies: We use cookies to enhance your experience on our website. You can set your browser to refuse all or some browser cookies, but this may prevent some parts of our website from functioning properly.

2. Image and Data Processing Transparency

We want to be transparent about how we handle your images and personal information:

• Privacy Protection: Your images are never made public and are not shared with unauthorized parties
• Storage and Processing: Images are securely stored and processed using third-party services for AI generation
• Data Retention: Uploaded images are automatically deleted within 7 days. Temporary processing files are automatically deleted within 24 hours
• Third-Party Processing: We use external AI services to process your images. These services do not store your images or personal information
• Content Safety: Our AI models are designed to refuse generating inappropriate, copyrighted, illegal, or NSFW (Not Safe For Work) content to ensure a safe and compliant service

3. How We Use Your Information

We use the information we collect about you for various purposes, including:

• To provide and maintain our website's functionality
• To process and complete transactions
• To manage your account and provide you with customer support
• To personalize and improve your experience on our website
• To send you technical notices, updates, security alerts, and support messages
• To communicate with you about products, services, offers, and events
• To monitor usage of our website for research and analysis
• To protect our website and users from fraudulent, unauthorized, or illegal activity

4. Data Storage and Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use Supabase for user authentication and data storage, which employs industry-standard security practices. Your data is stored in secure servers with encryption protocols in place.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors and service providers who require access to your information to help us provide our services.
• Legal Requirements: To comply with applicable law, regulation, legal process, or governmental request.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users or others.

6. Your Rights and Data Control

You have full control over your data and images. Depending on your location, you may have certain rights regarding your personal information:

Data Management Rights

• Access: View all personal data we have about you
• Update: Modify your personal information at any time
• Delete: Remove your personal information and uploaded content
• Download: Export your data in a portable format
• Object: Opt-out of certain data processing activities
• Restrict: Limit how we process your personal information
• Opt-out: Unsubscribe from marketing communications

Image and Content Control

Self-Service Data Management: You can manage your images and data directly through your account:

• Delete individual uploaded images from your gallery
• Remove generated images you no longer want
• Clear your generation history
• Download your images before deletion
• Close your account to remove all associated data

To exercise these rights or for assistance with data management, please contact us using the information provided in the “Contact Us” section. We will respond to your request within 30 days.

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

8. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@zilivo.io
• Location: Shenzhen, China

10. Security Measures

We implement comprehensive security measures to protect your data:

• Encryption: All data transmission uses HTTPS/TLS encryption
• Access Control: Strict authentication and authorization controls
• Storage Security: Images stored with enterprise-grade security on Cloudflare R2
• Regular Audits: Periodic security assessments and updates
• Data Minimization: We only collect and retain data necessary for service provision